1. Introduction
CaravanMatch ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at caravanmatch.com.au.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, location
- Tender Details: Caravan specifications, towing vehicle details, budget, preferences
- Marketplace Listings: Caravan details, photos, pricing, contact information
- Payment Information: Processed securely by Stripe (we do not store credit card details)
- Communications: Messages, feedback, support requests
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on site
- Device Information: IP address, browser type, operating system
- Cookies: We use cookies for analytics (PostHog, Meta Pixel) and site functionality
3. How We Use Your Information
- Tender Matching: Connect buyers with dealers based on specifications
- Marketplace: Display listings and facilitate buyer-seller communication
- Payment Processing: Process subscriptions and listing fees via Stripe
- Communications: Send quotes, notifications, and service updates
- Platform Improvement: Analyze usage to improve features and user experience
- Legal Compliance: Comply with Australian laws and regulations
4. Information Sharing
4.1 With Dealers
When you submit a tender, we share your specifications and contact details with selected dealers so they can provide quotes. Your information is shared anonymously until you choose to reveal your identity.
4.2 With Service Providers
- Stripe: Payment processing (subject to Stripe's Privacy Policy)
- Vercel: Website hosting and infrastructure
- Supabase: Database and authentication services
- Resend: Email delivery services
- PostHog / Meta: Analytics and advertising
4.3 Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety.
5. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission (HTTPS/SSL)
- Secure database storage with access controls
- Regular security audits and updates
- Payment data handled exclusively by PCI-compliant Stripe
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Your Rights (Australian Privacy Principles)
Under Australian law, you have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your account and data (subject to legal retention requirements)
- Opt-Out: Unsubscribe from marketing emails (account notifications may still be sent)
- Complain: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact us at privacy@caravanmatch.com.au
7. Cookies and Tracking
We use cookies and similar technologies for:
- Essential Cookies: Required for login and site functionality
- Analytics Cookies: PostHog tracks usage to improve the platform
- Advertising Cookies: Meta Pixel for targeted advertising
You can disable cookies in your browser settings, but some features may not function properly.
8. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal, tax, or fraud prevention purposes for up to 7 years as required by Australian law.
9. Children's Privacy
CaravanMatch is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or prominent notice on our website. Continued use of the platform after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact us:
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au